FAQ's

Q Where will you be running FizzBug Holiday Club?
A The Grove Infant and Junior School’s, Dark Lane, Harpenden

Q My child doesn’t attend The Grove. Can they still attend?
A Yes

Q Will you stagger drop offs and pickups?
A Yes. This will enable us to keep congestion to a minimum. In addition, there will be separate drop off and collection points too.

Q What is the process from entering to during/for activities, to leaving?
A Your children will be met by their team leaders at your allocated drop off time. They will then be taken to their FizzBug bubble (bubbles are explained below). The day will be split into various activities, which will include Outdoor Explorer’s, arts & crafts, FizzBug games, skilled and non-skilled games. We hope to add cookery but this is still work in progress. Those that sign up to football (once booked) will be in our football training camp bubble. (One of our football leaders starts training at Arsenal in September!!) Snacks and lunch will happen at the allocated bubble and in the same groups.

Q Can the programme be shown on Facebook so I know what the timetable is and what the kids will be doing and when?
A We will happily share our planned activities for the day. Days will also differ and this could be because of the weather or those attending. As much as we would like to share every moment planned, our priority will be having a happy, fun and safe and adaptable time. Plans are great and these will be in place but we also pride ourselves on the ability to adjust and at short notice.

Q Will staff be kitted out in PPE and does my child need to wear a mask?
A No, the staff do not need to wear masks. The decision is theirs to make but the majority, if not all, will not be wearing masks. You child does not need to wear a mask.

Q How are bubbles decided and how do kids stay in same bubbles when they go on different days?
A Our booking system and survey (sent to parents once booked) enable us to create the bubbles. Our protective measures, as outlined in the DfE guidance are in place to help reduce the risk of transmission. It is crucial that we maintain our bubbles to minimise risk of transmission and so our bubbles will not mix between groups. For this reason, we ask that you do not send your child to different holiday clubs but stick to the same consistently. If you didn’t receive our survey or would like one to be sent, please email kate@fizzbug.co.uk

Q How many are in a bubble?
A 10-16

Q How many staff to children ratio?
A 1 member of staff to 8 children plus ‘runner’ staff to help out at sanitiser stations, toilet monitors and cleaning.

Q Can my children be together at all times?
A Yes, if you would like your children in the same bubble, we can make this happen. Please add this information to your survey.

Q Will the children be spoken to and reminded about hygiene etc at beginning of each day
A Yes, we have always reminded children about hygiene and this is a constant practise in our cookery school. We are so ‘hot’ on this already, this will be an easy task. We also have ‘hygiene monitors’ in addition to their bubble leaders, each bubble with have hand sanitising equipment and we will ensure regular handwashing.

Q What activities will they be doing?
A FizzBug games, skilled and non-skilled ball games ie tennis, badminton, archery, arts & crafts, singing and dancing, hula hooping, skipping, football, Outdoor Explorers, den making, bug hotel creating and hopefully cookery! This is still work in progress but we are finding a way to make this fun and safe …. Watch this space!

Q The ¾ day is the same cost as a full day. Is this correct?
A Yes, for this summer. To enable our booking system to accurately keep within ‘bubble’ numbers, we have added 2 options. ¾ day FizzBug and full day FizzBug. As we will be working to staggered drop offs and pickups (even is restrictions are relaxed), staff are needed for the full duration. We did not want to increase our costs this summer and so decided this was the best solution. Our additional activities to FizzBug normally have a £3 surcharge, which we have taken off.

Q Can I apply a sibling discount?
A As above, we have not wanted to pass on any of our additional costs and so keeping all we can at an even price.

Q If I want to cancel my booking, will I be charged?
A Previously, we have always refunded places booked and then not needed, even if on the day. However, this summer, as places are restricted, we are asking for one week’s notice. If less than one week, if we are not able to fill the place, the full amount will be charged.

Q Can I use tax credits or childcare vouchers and when do I need to make payment?
A Yes, when you reserve, your invoice will give you all details needed. Please make payment one week prior to your start dates.

Q Do I need to provide snacks and a packed lunch?
A Yes please plus a water bottle. We will refill for them during the day.

Q How will you be able to ensure children are not crossing bubbles?
A Easy, we are colour coding each bubble and providing your child with a t-shirt that matches. Then we can spot any mixed colours instantly! We will ask that you wash and use each time you come this summer.

Q These are new times for you all. Will your staff be ok with the changes?
A Yes. We have a very robust risk assessment in place and have full staff training prior to our opening.

Q My children have loved coming before but with the changes, do you feel you can still run safely and have fun?
A 100% If we had any doubt on any front, we would have made the decision not to run. The safety of your children, our children and our team will always be at the forefront but we know how to have fun! Working collaboratively with the School and following DfE guidelines, we have used ‘lockdown’ to develop our delivery and club and every aspect has been regarded.

Q If restrictions relax further, will you relax your rules?
A No. We will stick at what we know and our plans are the best way to keep all safe.

What our community says
Your views

Our children have always enjoyed Fizzbugs, but this summer with the tents and focus on outdoor play has been brilliant – thank you for making such a huge effort, our girls LOVED it! Matt Martel

Your views

I was very impressed in the way in which Kate and the team handled the holiday club during these unprecedented times. A real testament to how a community can pull together to help each other. Well done team Fizz bugs! Anisha Koshal

Your views

Thomas adored everyday at FizzBug’s, he didn’t tell me much after the day but was so happy and just so excited to return every other day. Really appreciated the convince of drop off when it was raining , you waited at gate so we didn’t have to unload all our children. (twins and a 2yr old) Siobhan Pollard

Your views

This club was a godsend and helped me get on with work knowing my son was having a great time and well looked after! Thank you! Carolyn McKay

Your views

I was so grateful that Fizzbug was running over the summer and we really appreciated all the hard work that had gone into the social distancing and bubbles. My daughters really loved Fizzbug and enjoyed the variety of activities and meeting new children. Samantha Sawyer

Your views

Fizzbugs put on an amazing set up this year under very challenging circumstances. They excelled themselves with the look and feel of the camp making it look like a mini festival. I rather fancied going myself! Thanks so much to all of you for making the summer months easier to work whilst keeping the children entertained and doing something different Vicky Ellis

Your views

Amazing organisational skills of the crew at Fizzbugs meant my son had a great time despite the current restrictions in place. It’s also great to see such efforts being made to use sustainable products. Melanie McWilliams

Your views

The camp meant very happy children and very happy parents. Great effort made by the team to make the camp happen, and it was excellent! Inna Banks

Your views

We haven’t been to Fizzbug before and didn’t really know what to expect especially in the current climate. From the moment we arrived we were impressed and our girls were excited-and it didn’t disappoint! Our girls have been to several holiday clubs and this definitely a favourite and we will be coming back! Thank you 😊 Karen Standen

Your views

Our child really enjoyed his summer at fizzbugs. It was very well organised despite the new measures that needed to be implemented. Would not hesitate to use Fizzbug again. Christina Dodd